Users are people too: our talk at Shmoocon

Last week Gus and I gave a talk at Shmoocon in DC. The focus was on helping technologists who don't have experience in human-centered design processes conduct basic research to improve their existing open-source tools.

We covered four basic steps that we believe even small or volunteer teams can take:

  1. Agree on your target users
  2. Do an expert review of your UX to identify (& fix) low-hanging fruit
  3. Interview real users
  4. Build a model of your users and their needs
  5. Smooth the path for user feedback
  6. Iterate until you get it right

Overall the talk was well received, with a few choice quotes making their way onto Twitter.

We've gotten a few queries from folks interested in our slides. If you'd like to tak a a look, you can find a PDF of the deck (including speaker notes) here! We will also put them in our small-but-growing GitHub repository of resources.

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