A Guide to Gathering Feedback

A human-centered approach to software means a lot of qualitative research – that’s research that focuses on small-scale, in-person feedback-gathering. While bigger companies have entire departments that do product design and market research, it can be difficult for smaller, distributed teams on a budget to get user feedback. (Difficult, but not impossible: we interviewed Tails about their formative testing practices, for example.)

To that end, Simply Secure created a generic guide to a roughly 1-hour session to gather feedback on your mobile or web app. Individuals and teams can use this to test copy, visuals, and new designs. It’s easy to imagine running a session like this at conferences or meetups where your main audience convenes.

PDF version

Markdown version

Questions, comments, pull requests? Write us at contact@simplysecure.org!

Related

Safeguarding Research Participants With A Bill Of Rights

In this installment of our series on resources for field research, we discuss the participant's bill of rights. Additional resources include screeners and model releases... (Read more)

Selecting Research Participants for Privacy and Beyond

A screener is a questionnaire that helps researchers recruit the most appropriate participants for their user study research.Here is an example we used for our... (Read more)

On Trust and Transparency: Perspectives from Luminate's portfolio

In June 2018, Luminate commissioned Simply Secure to conduct human-centered design (HCD) research focused on uncovering grantees’ experiences of the funding process. The report highlights insights, feedback — including anonymized quotes and comments, and recommendations synthesized from 20 interviews + 53 survey responses.