A Guide to Gathering Feedback

A human-centered approach to software means a lot of qualitative research – that’s research that focuses on small-scale, in-person feedback-gathering. While bigger companies have entire departments that do product design and market research, it can be difficult for smaller, distributed teams on a budget to get user feedback. (Difficult, but not impossible: we interviewed Tails about their formative testing practices, for example.)

To that end, Simply Secure created a generic guide to a roughly 1-hour session to gather feedback on your mobile or web app. Individuals and teams can use this to test copy, visuals, and new designs. It’s easy to imagine running a session like this at conferences or meetups where your main audience convenes.

PDF version

Markdown version

Questions, comments, pull requests? Write us at contact@simplysecure.org!

Related

Straight Talk: New Yorkers on Privacy

Our research on New Yorkers’ use of mobile messaging offers actionable insights into how to design secure communication tools for a mass audience.

Safeguarding Research Participants With A Bill Of Rights

In this installment of our series on resources for field research, we discuss the participant's bill of rights. Additional resources include screeners and model releases... (Read more)

Using Personas in Open-Source Projects

Design is all about making decisions. From a rebrand to a feature specification, from a new product to a new logo, every design change presents you with a fresh set of decisions. Personas are a way to help with those decisions.