User Testing Cheat Sheet

Description
What do you see here?
What can you do here?
What do you think is going on here?
What do you think that does?
Why do you think that’s there?

Feelings What’s your opinion of ___ ?
What do you think of ___ ?
Why do you say that?
Why?

Flow
What do you think will happen next?
What do you want to do next?

Keeping it moving
What are you wondering?
What are you looking for?
Is there a particular word you’re looking for?
What would you do to figure this out if I weren’t here?

Clarification
Are you saying that ___ ?
I think I heard you say ____. Does that capture it?
Is it fair to say that ___ ?
Is it accurate that ___ ?

Wrap-up
How was that experience overall?
Anything confusing? Anything difficult?
Anything missing?
How was that compared to your expectations?
What would you change?

By Molly Wilson, 2015. Thanks to Mia O’Neill, Julie Stanford, Kim Ladin, and Jenny Mailhot.
License: Creative Commons Attribution-NonCommercial-ShareAlike.

Related

Safeguarding Research Participants With A Bill Of Rights

In this installment of our series on resources for field research, we discuss the participant's bill of rights. Additional resources include screeners and model releases for photography. Why Consent Matters Field research such as interviews and observations are an important part of Human-Centered Design. As important as learning about first-person, lived experiences is to the design process, the act of participating in an interview can feel awkward. There is an inherent power dynamic that puts researchers in a dominant position; for all that participants know, once they share a personal story, researchers are free to use it as they please.

When User News Is Bad News: Tactical Advice On User Feedback

When you're putting your heart and soul into designing, building, or improving a piece of software, tuning in to feedback from users can sometimes get you down. Imagine waking up one morning and finding your project is being mentioned on Twitter in a slew of messages like these: Thanks Snapchat. Your app officially sucks. — Michael (@michaellorelei) April 21, 2016 The Facebook app sucks — em (@emma0wczarzak) April 19, 2016 You know, the YouTube app really kind of sucks.

A Guide to Gathering Feedback

While bigger companies have entire departments that do product design and market research, it can be difficult for smaller, distributed teams on a budget to get user feedback. We compiled a session guide to test your app with small groups, ideal for quick feedback at conferences and meetups.