What do you see here?
What can you do here?
What do you think is going on here?
What do you think that does?
Why do you think that’s there?
What’s your opinion of ___ ?
What do you think of ___ ?
Why do you say that?
What do you think will happen next?
What do you want to do next?
Keeping it moving
What are you wondering?
What are you looking for?
Is there a particular word you’re looking for?
What would you do to figure this out if I weren’t here?
Are you saying that ___ ?
I think I heard you say ____. Does that capture it?
Is it fair to say that ___ ?
Is it accurate that ___ ?
How was that experience overall?
Anything confusing? Anything difficult?
How was that compared to your expectations?
What would you change?
By Molly Wilson, 2015. Thanks to Mia O’Neill, Julie Stanford, Kim Ladin, and Jenny Mailhot.
License: Creative Commons Attribution-NonCommercial-ShareAlike.
Professional Knowledge and IoT
Blog post by
on 03 Mar 2017
This year's Consumer Electronics Show (CES ‘17) showcased numerous internet of things (IoT) devices but was found wanting when it came to security concerns. In his UX of IoT report from CES, Scott Jenson assesses that “companies really, really, REALLY want to make home automation systems,” but how can we begin to consider the ethics when developers don’t even consider security risks?
IoT systems pose two security challenges. First, they can be manipulated as surveillance infrastructure to target vulnerable people.
On Trust and Transparency: Perspectives from Luminate's portfolio
Blog post by
on 17 Jul 2019
In June 2018, Luminate commissioned Simply Secure to conduct human-centered design (HCD) research focused on uncovering grantees’ experiences of the funding process. The report highlights insights, feedback — including anonymized quotes and comments, and recommendations synthesized from 20 interviews + 53 survey responses.
Selecting Research Participants for Privacy and Beyond
Blog post by
on 03 Jun 2016
A screener is a questionnaire that helps researchers recruit the most appropriate participants for their user study research.
Here is an example we used for our mobile messaging study in NYC. Blue Ridge Labs handled the recruiting. Most of this screener's questions are a standard part of how they work with potential participants. Our questions, in red, focus on messaging and attitudes towards privacy. Additional questions about VPN use, email, and getting online were for our Fellow Gus Andrews's research.