Trust & User Needs


Continue the conversation on trust and responsibility. Host or attend an event on 24 September 2019 for World Interaction Design Day.

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Presented by:

Resources

Principles and Background

Books
Design Systems, Alla Kholmatova
Future Ethics, Cennydd Bowles
Thinking in Systems, Donella Meadows
The User’s Journey: Storymapping Products That People Love, Donna Lichaw
Innovating for People: Handbook of Human-Centered Design Methods, Luma Institute

Articles & Games
Trust – Building the Bridge to Our Users, by John Geddes
Design for Agency, Joe Edelman
Customer Data: Designing for Transparency and Trust, by Timothy Morey, Theodore “Theo” Forbath, and Allison Schoop
The Evolution of Trust, a playable simulation, by Nicky Case
Here’s What AirBnB Missed When Designing for Trust, by Nathan Kinch in response to Designing for Trust at Airbnb, by Charlie Aufmann
Designing to Build Trust, by Ilana Westereman
An Integrative Model of Organizational Trust, by Roger Mayer, James H. Davis, and F. David Schoorman

Credits

with Eileen Wagner, Molly Wilson
Produced by Ben Mergelsberg, Eileen Wagner, Molly Wilson, Georgia Bullen
Directed by Ben Mergelsberg
Art Direction by Ana Sol Alvarez
Camera assistents: Sarnt Utamachote, Nicolas Simkin
Art: Molly Wilson
Filmed at Stattlab and Wrangelfilm
Supported by Adobe
Special thanks to Clarote
Simply Secure CC-BY (Georgia Bullen, Ame Elliott, Eileen Wagner, Molly Wilson)

Related

Trust & Consistency

Consistency in design helps with usability and communicates trustworthiness to users. Eileen and Molly discuss in this episode of Tea Time.

Trust & Transparency

When you're transparent in your communication with users, you're communicating your trustworthiness. Eileen and Molly discuss trust and transparency in this episode of Tea Time.

Trust & Responsibility 'Tea Time': New video series with World Interaction Design Day exploring design and trust

Trust and Responsibility have been big topics recently. In the lead up to World Interaction Design Day, we'll be helping to make sense of the conversation — sharing some of our understanding, gathering resources, and convening some conversion. Let's start the discussion over some tea.