Users are people too: our talk at Shmoocon

Last week Gus and I gave a talk at Shmoocon in DC. The focus was on helping technologists who don't have experience in human-centered design processes conduct basic research to improve their existing open-source tools.

We covered four basic steps that we believe even small or volunteer teams can take:

  1. Agree on your target users
  2. Do an expert review of your UX to identify (& fix) low-hanging fruit
  3. Interview real users
  4. Build a model of your users and their needs
  5. Smooth the path for user feedback
  6. Iterate until you get it right </ol> </p>

    Overall the talk was well received, with a few choice quotes making their way onto Twitter.

    We've gotten a few queries from folks interested in our slides. If you'd like to tak a a look, you can find a PDF of the deck (including speaker notes) here! We will also put them in our small-but-growing GitHub repository of resources.

Related

Event: UX in a High-Risk World

As you know, building great software depends on a deep knowledge of users. If you're working on a project targeted at people who operate in... (Read more)

Victims of Success

Rather than view feature requests as a set of highly-divergent signals, it can help to try and group requests based on the underlying need that they speak to.

Security is a “Design in Tech” Trend

Designers are urgently needed to help build products and services people trust. Here’s how design professionals are starting to embrace security.