Users are people too: our talk at Shmoocon

Last week Gus and I gave a talk at Shmoocon in DC. The focus was on helping technologists who don't have experience in human-centered design processes conduct basic research to improve their existing open-source tools.

We covered four basic steps that we believe even small or volunteer teams can take:

  1. Agree on your target users
  2. Do an expert review of your UX to identify (& fix) low-hanging fruit
  3. Interview real users
  4. Build a model of your users and their needs
  5. Smooth the path for user feedback
  6. Iterate until you get it right </ol> </p>

    Overall the talk was well received, with a few choice quotes making their way onto Twitter.

    We've gotten a few queries from folks interested in our slides. If you'd like to tak a a look, you can find a PDF of the deck (including speaker notes) here! We will also put them in our small-but-growing GitHub repository of resources.

Related

Notes from the Internet Freedom Festival

I really enjoyed my time at the Internet Freedom Festival in Valencia, Spain. I was inspired and humbled to meet so many talented people as... (Read more)

Model Release: Respectfully Sharing Stories

This post is part of a series explaining our publicly available resources for user research. The previous installment covered how to write screeners to recruit... (Read more)

When User News Is Bad News: Tactical Advice On User Feedback

When you're putting your heart and soul into designing, building, or improving a piece of software, tuning in to feedback from users can sometimes get... (Read more)