This look at UX design decisions from WhatsApp’s 2016 end-to-end encryption update shares lessons for designers and developers.
Software communicates its values via its user experience (UX) by making some actions easy and others harder. For example, mobile apps can be configured to automatically opt users in to location sharing, and require people to dig through multiple layers of menus to opt out. This design choice reflects the... (Read more)
Your team has reached the stage where you need to hire a professional designer. Maybe you want to finally get a great-looking logo, make a website that doesn't look like it was designed in 1996, or create a really compelling video for your Kickstarter campaign. In any case, you know... (Read more)
I really enjoyed my time at the Internet Freedom Festival in Valencia, Spain. I was inspired and humbled to meet so many talented people as part of a global event about internet freedom. From powerful conversations about privilege to UX design jam sessions, it was a great week. With more... (Read more)
This is the first in a short series of posts looking at Facebook's "Privacy Checkup" feature. This installment examines why even privacy advocates who avoid social-media sites should take time to understand it and related user experiences. The next installment will go into depth critiquing the feature itself, taking lessons... (Read more)