Quick Tool Feedback


Resources

Principles and Background

Books
The User Experience Team of One (Leah Buley, 2013)
The Moderator’s Survival Guide (Donna Tedesco, Fiona Tranquada, 2013)
Observing the User Experience (Mike Kuniavsky, 2003)

Articles
How to ask the right questions (Fabricio Teixera)
Body Language and User Interviewing (Nikki Anderson)
Being the Crystal Goblet (Audrey Crane)
Georgia’s talk on UX bugs

Tools and Templates

Molly’s user testing cheat sheet
Simply Secure’s feedback gathering guide

Credits

with Ame Elliott, Marie Kochsiek, Vincent Ahrend
Produced by Eileen Wagner, Ben Mergelsberg, Molly Wilson
Directed by Ben Mergelsberg
Camera assistent: Luciana Damiao
Art: Molly Wilson
Music: “Downtown” by bensound.com
Filmed at Stattlab and Wrangelfilm
Supported by Open Technology Fund
Special thanks to Scout Brody, Maya Wagoner, Brett Gaylor
Simply Secure CC-BY (Georgia Bullen, Ame Elliott, Eileen Wagner, Molly Wilson)

Related

How to improve the UX of your documentation

A quick card sorting exercise to improve the information architecture of your documentation.

Responsibility & Ethics

There's no one-size-fits-all solution to ethics for design – so what's a designer to do? Eileen and Molly discuss responsibility and ethics in design in this episode of Tea Time.

Contracting Creatives, in Brief

Your team has reached the stage where you need to hire a professional designer. Maybe you want to finally get a great-looking logo, make a website that doesn't look like it was designed in 1996, or create a really compelling video for your Kickstarter campaign. In any case, you know that it might be tricky to express what you're looking for – especially if you come from a technical background and aren't used to dealing with folks who work in pixels.