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Resources

Principles and Background

Books
The User Experience Team of One (Leah Buley, 2013)
The Moderator’s Survival Guide (Donna Tedesco, Fiona Tranquada, 2013)
Observing the User Experience (Mike Kuniavsky, 2003)

Articles
How to ask the right questions (Fabricio Teixera)
Body Language and User Interviewing (Nikki Anderson)
Being the Crystal Goblet (Audrey Crane)
Georgia’s talk on UX bugs

Tools and Templates

Molly’s user testing cheat sheet
Simply Secure’s feedback gathering guide

Credits

with Ame Elliott, Marie Kochsiek, Vincent Ahrend
Produced by Eileen Wagner, Ben Mergelsberg, Molly Wilson
Directed by Ben Mergelsberg
Camera assistent: Luciana Damiao
Art: Molly Wilson
Music: “Downtown” by bensound.com
Filmed at Stattlab and Wrangelfilm
Supported by Open Technology Fund
Special thanks to Scout Brody, Maya Wagoner, Brett Gaylor
Simply Secure CC-BY (Georgia Bullen, Ame Elliott, Eileen Wagner, Molly Wilson)

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